WeCARE Studio

Cancellation and Rescheduling Policy 

Unless specifically mentioned otherwise in the cancellation policy, WeCARE does not charge any fees for cancellations.

Cancellation

Any cancellation requests received 24 hours prior to the booking specified in the confirmation email (including requests made within this period) will be fully refunded. Any cancellation requests received less than 24 hours before the booking specified in the confirmation email (including requests made within this period)  are subject to a minimum of 50% booking fee. Failure to arrive at our studio will be treated as a “No Show” and the booking fee will not be refunded.

Rescheduling

Any modifications of your reservation must be made through WeCARE customer service team.

This applies to changes of dates, extension of booking hours, delay of arrival or cancellation. Rescheduling request received 24 hours prior to after the booking specified in the confirmation email (including requests made within this period) will be free of charge. Rescheduling request received less than 24 hours before the booking specified in the confirmation email (including requests made within this period) are subject to 20% additional charges. Please note that rescheduling can only be made if time slots requested are available. Otherwise, the request shall be considered cancellation.

Any problems or questions on your reservation prior to arrival or during the recording should be directed to our WeCARE customer service team. We must be notified of all cancellations within our office hours from 09:00-19:00 (GMT+7).